Arch Tracker

HOK-Designed Terminal at Indianapolis International Airport Ranks as Nation’s Best in Passenger Satisfaction

February 23rd, 2010 | By: admin
Permanent link.

HOK-Designed Terminal at Indianapolis International Airport Ranks as Nation’s Best in Passenger Satisfaction

ST. LOUIS – J.D. Power and Associates has given the HOK-designed Col. H. Weir Cook Terminal at Indianapolis International Airport its highest marks in passenger satisfaction in a survey of 64 major airports. The $1.2 billion terminal earned 777 points – the most of any airport surveyed – in airport accessibility, baggage claim, check-in and baggage check-in process, terminal facilities, ease of security checks, and food and retail services. The terminal, which debuted in 2008, was the first designed with new security protocols following the 9/11 terrorist attacks.

“We found that Indianapolis ranked highest in both the small category of airports with fewer than 10 million passengers a year and also highest overall in the entire study. And that’s up from a tie for 13th in the previous study two years ago,” said Stuart Greif, vice president and general manager of global hospitality for J.D. Power in an interview with the Indianapolis Star Tribune.

In designing the new terminal, HOK responded to passenger needs to travel at a convenient, unhurried pace while accommodating post-9/11 security necessities. It includes:

A civic plaza, topped by a 200-foot-diameter circular skylight, that serves as a destination point for travelers with comfortable seating, civic displays and retail offerings.
Advanced technology that combines with design simplicity and clear sight lines to smoothly shepherd travelers to the city plaza and ultimately their gate.
A design that facilitates a culture of Indianapolis hospitality while creating a great civic space.

The first “greenfield” U.S. airport designed and constructed since 9/11, the terminal is also a showcase of sustainability. Discharge from fuel and deicing are controlled using bio swales populated with plants that consume hydrocarbons. Detention ponds encourage growth of microorganisms that also consume airport discharge. In the terminal, filtered glass mitigates heat from solar gain while harvesting sunlight to reduce use of artificial lighting. It has a radiant heating and cooling system in the floor to help regulate temperature only in the space occupied by passengers.

HOK served as design architect of the terminal, collaborating with Indianapolis-based AeroDesign Group.

HOK is a global architectural firm that specializes in planning, design and delivery solutions for buildings and communities. Through its collaborative network of 23 offices worldwide, the firm serves diverse clients within the corporate, commercial, public and institutional markets. HOK is committed to developing resources and expertise to help lead the world toward sustainable communities and building environments. Founded in 1955, the firm’s expertise includes architecture, engineering, interiors, planning, lighting, graphics, facilities planning and assessment and construction services.